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NeoMonarch Academy

Privacy policy

Draft (version 2026-11-draft). This hasn't been reviewed by a lawyer yet and will change before the Academy opens to the public.

Who we are

NeoMonarch Academy teaches maths to high school students in small live classes, with lessons, practice and an AI tutor. Questions about your data: [email protected].

Who can use the Academy

Students must be 13 or over. We ask for an age band (13 to 17, or 18 and over), never a birth date. If someone tells us they're under 13, we erase their account straight away and keep nothing.

Students under 18 need a linked parent or guardian to allow the AI tutor and live classes. Parents and guardians decide on the Family, Consent page, can change their mind at any time, and every decision is kept with the version of this policy it was made under.

What we keep, and why

  • Your account: name, email and roles, from NeoMonarch's sign-in service (account.neomonarch.com).
  • What you tell us at first run: age band, grade, goals and preferences, so lessons and the tutor fit you.
  • Your classes and work: lesson working, notes, practice answers and scores, time spent learning, live class attendance. These are how your teacher teaches you and how your course report is written.
  • Tutor conversations, which your teacher can read, and safety flags an admin reviews.
  • Lab work: your lab files and step results, which your teacher can read, and a log of the AI calls your lab code made (how many and what they cost, never what they said), including requests refused because they weren't about the lab.
  • Course reports your teacher releases, which you and your linked parents can read.
  • Payments: what you bought and when (card details are held by the payment provider, never by us).

We use your data only to teach you and run your classes. We don't sell it, and we don't use it for advertising.

Who else handles it

  • Anthropic (the AI tutor, report drafts and the AI in coding labs): your messages and working, and the text your lab code sends, with no names or emails. Only with consent for students under 18.
  • Voyage AI (embeddings in the document search lab): the text your lab code embeds, with no names or emails. Only with consent for students under 18.
  • Live classes run on our own servers: video and audio go between the class and our server, and nothing is recorded.
  • OVHcloud (servers, US) and Cloudflare (network and security) host the Academy. Backups are encrypted, on Cloudflare R2.
  • Stripe takes payments, once card payments are switched on.

How long we keep it

  • Tutor conversations: one year after the class ends.
  • Work, lab files, attendance and reports: for as long as you have your account.
  • The lab AI call log: one year.
  • Invite codes nobody used: 30 days after they expire.
  • The audit log (who downloaded, deleted or consented, and when): two years.
  • Payment records: seven years, as tax law requires. After you delete your account they're kept with your name taken off them.

Your choices

  • Download everything we hold about you from Your account. Parents and guardians can download their under-18 child's data from Family, Consent.
  • Delete your account from the same page. We wait 30 days in case you change your mind, then erase everything except payment records.
  • Stop sharing with a parent or guardian from Today; their access and consent stop at once.